Cognitud Advisory

Amazon Connect Manager and Sr Manager

Category: Strategy & Consulting - SONG

Experience: 5+ Years after MBA/ B.Tech
Location:Bangalore, Gurgaon, Mumbai, Hyderabad, Kolkata

Your team

As a leading global professional services company, you are invited to join a vibrant team and explore a diverse range of opportunities in strategy, consulting, digital, technology, and operations. You will be a part of a collaborative environment that combines unmatched experience and specialized skills across 40+ industries. This leading enterprise, at the intersection of business and technology, is dedicated to helping clients enhance performance and create sustainable value for stakeholders.

Your job

  • Work on creating business cases for the journey to the cloud, cloud strategy, cloud contact center vendor assessment activities
  • Work on creating a Cloud transformation approach for contact center transformations
  • Work along with Solution Architects for architecting cloud contact center technology with the AWS platform
  • Work on enabling cloud contact center technology platforms for global clients specifically on Amazon connect
  • Work on innovative assets, proof of concept, and sales demos for the AWS cloud contact center

Capabilities

  • You should have minimum 5+ years of experience in delivering software as a service or platform as a service project related to cloud CC service providers such as Amazon Connect Contact Center cloud solution.
  • Hands-on experience working on the design, development and deployment of contact center solutions at scale.
  • Hands-on development experience with cognitive services such as Amazon Connect, Amazon Lex, Lambda, Kinesis, Athena, Pinpoint, Comprehend, Transcribe
  • Working knowledge of one of the programming/scripting languages such as Node.js, Python, Java
  • Experience in setting up cloud instances, account/users with security profiles and designing applications
  • Experience in taking a lead role in building contact center applications that have been successfully delivered to customers

Qualifications

MBA/Master’s degree