GCC Tech Strategy Manager- Senior Manager

Your job

• You will lead GCC strategy and setup initiatives by analyzing BOT / ABO setup models, developing location and sourcing strategies, assessing the GCC tooling landscape, evaluating capability maturity and designing process taxonomies for new GCC entities.
• Develop detailed cost models and value realization frameworks covering setup costs, run-rate costs and Total Cost of Ownership (TCO) for GCC and technology transformation scenarios, while tracking benefit delivery against investment over time.
• You will incorporate productivity, quality and strategic value levers into value realization frameworks to measure and communicate the business impact of GCC transformation initiatives.
• Design KPI and performance management frameworks for GCCs, covering operational, delivery, financial and strategic metrics, and develop KPI dashboards and reporting cadences aligned with governance structures.
• You will conduct structured capability maturity assessments across GCC functions, IT processes and technology capabilities, translating findings into prioritized improvement roadmaps with clear ownership, timelines and measurable outcomes.
• Design GCC-specific operating processes, including demand management, project intake, service catalogues and performance reporting, while assessing and recommending suitable tooling platforms across ITSM, PPM and reporting for GCC operating contexts.
• You will design IT governance frameworks for GCC and enterprise technology environments, including governance councils, decision rights, escalation structures and policy frameworks aligned with organizational objectives.
• You will develop RACI matrices and IT interaction models defining roles, responsibilities and collaboration patterns between the GCC, parent organization, business units and third-party vendors.
• Design integrated IT operating models for GCC setups, including organizational structure options, service delivery models and transition planning considerations.
• You will contribute to AI integration across the Software Development Lifecycle (SDLC) within GCC environments, including assessments and recommendations covering AI-assisted coding, automated testing and intelligent release management.

Capabilities

• You should have 7–10 years of total experience in GBS consulting, operating model design, functional transformation, advisory, or in-house shared services, with experience in a top-tier consulting or Big 4 firm preferred.
• You must have working knowledge of at least 2–3 key areas, including GBS / GCC / SSC setup, operating model design, sourcing and location strategy, organization design and sizing, process maturity assessment, and governance and interaction model design.
• You should be able to build and interpret cost models, Total Cost of Ownership (TCO) analyses and value realization frameworks in the context of GBS and shared services transformation.
• Experience in designing KPI and SLA frameworks and performance measurement structures, with the ability to translate strategic objectives into measurable operational metrics.
• You should have familiarity with maturity assessment methodologies, including capability, process and operating-model maturity assessments, and the ability to develop actionable improvement roadmaps based on assessment findings.
• You must have familiarity with IT governance frameworks such as COBIT and ITIL and the ability to design practical governance structures, including RACI models, decision rights and interaction frameworks.
• You should have an understanding of GCC tooling ecosystems, including IT Service Management (ITSM) platforms, Project Portfolio Management (PPM) tools, reporting and analytics platforms.
• Having awareness of AI adoption across software delivery, including AI-assisted development tools and their implications for GCC workforce models, processes and operating structures.

Qualifications

CA/MBA/CMA