Cognitud Advisory

Service CMDB CSDM Solution Architect

Category: Any Domain

Experience:7-14 Years
Location:Pan-India

Your team

You will work with a top-tier organization that's been in the game for 50 years, partnering with some of the world's biggest businesses. As India's largest multinational business group, they boast a workforce of over 500,000 highly skilled consultants spread across 46+ countries. Beyond that, they're at the forefront of the financial markets and data industry, delivering exceptional services in Data & Analytics, Capital Markets, and Post Trade. Their commitment to excellence reverberates in everything they do.

Your job

  • You will define the enterprise CMDB and CSDM architecture, including service models (business, application, technical), CI class hierarchy, relationships, and lifecycle states.
  • Lead the design and implementation of CSDM domains (Foundation, Design, Manage, Operate) and define service modeling standards for Tier-1 / critical banking services.
  • Architect Discovery and Service Mapping strategies for accurate dependency mapping.
  • Ability to define integration and data ingestion patterns using IntegrationHub, APIs, and MID Servers.
  • Establish CMDB governance, including data quality standards, reconciliation rules, source-of-truth policies, and certification/audit controls.
  • Collaborating with stakeholders across Service Management, Architecture, Engineering, and Risk.

Capabilities

  • You must have deep expertise in CMDB architecture, CSDM implementation, and service modeling in large enterprises, preferably in regulated environments like banking.
  • Experience in Discovery, Service Mapping, IntegrationHub/APIs, and CI lifecycle management.
  • You should have ServiceNow certifications such as CSA, CIS (Discovery/Service Mapping), or CSDM Architect/Practitioner.
  • You must have hands-on experience delivering enterprise-grade CMDB aligned to CSDM, with focus on data quality, dependency mapping, and governance.
  • Exposure to AI/GenAI in ITSM/ITOM use cases, including integration of AI tools with ServiceNow, and familiarity with agentic AI or generative AI solutions.
  • Strong understanding of operational resilience, audit requirements, and embedding CMDB into incident/change processes.
  • Excellent stakeholder management, communication, and cross-functional leadership skills.

Qualifications

Bachelor's or Master's degree in Computer Science, Engineering, or a related field.